We love iPhones and use them ourselves, but they can sometimes break down. We’ll help you get your phone back in working order.

brobrolab is an Authorized Service Provider. That means we’ve signed a contract directly with the official Apple representative office in Russia. Our workspace, tools and methodology have all been inspected by Apple. All the replacement parts we use are supplied directly from Apple. The average repair time for an iPhone is no more than four business days. When you come to us, you can count on our pedantry, openness and commitment to doing everything with the same attention to detail that Apple is famous for. That’s our approach.

Before you visit, please turn off Find My iPhone and create a backup of your data, because in most cases Apple will simply replace the device. Doing this will save you time. If you can’t figure out how to, we’re happy to help.

Please familiarize yourself with Apple Hardware Warranties.

iPad changed our lives, letting us process a huge amount of information on a tiny machine that became a family media center. We get that malfunctions seem to always happen at exactly the wrong time and that you want to fix them as quickly as possible. That’s what brobrolab is here for.

We have experienced, certified engineers and our diagnostic utilities come directly from Apple. We’ll quickly find the problem and choose the optimal solution. What we won’t do is unglue the screen or open your iPad. We’re actually forbidden to do this and most of the time when something’s gone wrong we simply replace the entire device. This is an excellent option, because it means Apple answers directly for the quality of repair.

Please turn off Find My iPad and create a backup of your data before visiting. It will speed things up at brobrolab. We can help if you can’t figure out how to do it yourself.

Please familiarize yourself with Apple Hardware Warranties.

Even your favorite Apple device can act up occasionally, but it’s nothing to worry about. That’s why brobrolab is here!

We work in strict accordance to Apple’s guidelines and use their methodology to quickly diagnose the problem and fix it. Even if that means replacing the device. All surfaces that your device comes in contact with at brobrolab are made with polymeric foam and our engineers always work in nitrile gloves. We’ll take care to preserve the appearance of your Apple Watch.

Please create a backup of your data in the Apple Watch app in your iPhone, as this will prevent it from being lost if we replace your device.

Please familiarize yourself with Apple Hardware Warranties.

We’re crazy about what Apple does with iOS and macOS. We’re seeing the future develop in front of our eyes. But sometimes Apple’s engineers are so caught up with everything new that it’s up to us to keep things working in the present.

We have a huge amount of experience providing technical support. Brobrolab’s engineers are certified by VMware, Microsoft and Cisco, in addition to Apple. We can solve problems with your Mac’s downloads and remove EFI locks, we can set up wireless networks and add printers to your wi-fi and we can install software, including Windows. We can help recover data even from damaged hard drives. But most importantly we do it all carefully. You can visit our service center or have one of our engineers come to your home or office. Just get in touch and we’ll arrange a convenient time to meet.

Please familiarize yourself with Apple Hardware Warranties.

Beats devices are well made, look good and sound great. We love the heavy bass and bright colors. But mobile devices are more prone to glitches than stationary ones and sometimes they act up.

Luckily we’re never far away. Our Apple Certification means we can assist you with Beats devices. We’ll quickly and accurately diagnose the problem, and if we confirm that there’s a problem we’ll replace the device.

Don’t forget to bring in your proof of purchase and the box your Beats came in, or else we can’t provide service, due to the terms of the guarantee.

Please familiarize yourself with Apple Hardware Warranties.

I’ve worked with Apple devices for more than eight years at Russia’s biggest Apple Authorized Service Provider. I love them and enjoy fixing them. It’s a great feeling when you love what you do!

In my work, I follow the principle of keeping everything the way it was made by Apple. It’s important for me not only to accurately diagnose and fix devices, but also to make sure they leave us in the same condition they arrived in. That’s why everyone at brobrolab wear nitrile gloves whenever we open up a device.

I’m certified by Apple, VMware and Symantec, but I’m just as proud of my liberal arts education. I’ll answer all your questions and can explain all the technical details in clear, understandable terms. You just need to ask.

I am responsible for all brobrolab’s services and monitor every stage of work with your device. You’re most likely to find me in the service area or at reception taking orders.

I studied mathematics and have worked at an Apple Authorized Service Provider and as a system integrator. I’m certified by Cisco, Microsoft and Apple, and have provided technical support of several video production and design companies, as well as photography studios.

When I was consulting large companies, I had to seek service support at various organizations and found a complete lack of competence and urgency available for Apple hardware. My partners and I have built brobrolab to fix this.